curl -X GET 'https://api.elevenlabs.io/v1/convai/triage-tickets?page_size=100&status=open&assignee_user_id=assignee-user-id&cursor=example-cursor' \
  -H "xi-api-key: $ELEVENLABS_API_KEY"

# GET /v1/convai/triage-tickets (ElevenLabs API)
Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-09-03

> List Workspace Conversation Tickets

## Critical Gotchas
* Authentication uses the non-standard `xi-api-key` header, not `Authorization: Bearer`. Sending a Bearer token returns HTTP 401.
* Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (`--output speech.mp3`) rather than parsing it.

## cURL
curl -X GET 'https://api.elevenlabs.io/v1/convai/triage-tickets?page_size=100&status=open&assignee_user_id=assignee-user-id&cursor=example-cursor' \
  -H "xi-api-key: $ELEVENLABS_API_KEY"

## Parameters
| Name | In | Type | Required | Description |
| :--- | :--- | :--- | :--- | :--- |
| page_size | query | integer | No | How many agent conversation tickets t... |
| status | query | string | No | Filter tickets by status. |
| assignee_user_id | query | string | No | Filter tickets by assignee. Use 'unas... |

## Response (200 OK)
{"agent_conversation_tickets":[{}],"next_cursor":"string"}

---
Need an API key? Get one at https://elevenlabs.io/app/sign-up

GET

/v1/convai/triage-tickets

ElevenLabs API

List Workspace Conversation Tickets

Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-09-03 · upstream hash matched

Actions

Agents: curl -H "Accept: text/markdown" this URL
→ 201 tokens · Vary: Accept

Critical gotchas

Authentication uses the non-standard xi-api-key header, not Authorization: Bearer. Sending a Bearer token returns HTTP 401.

Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (--output speech.mp3) rather than parsing it.

cURL

curl -X GET 'https://api.elevenlabs.io/v1/convai/triage-tickets?page_size=100&status=open&assignee_user_id=assignee-user-id&cursor=example-cursor' \  -H "xi-api-key: $ELEVENLABS_API_KEY"

Get a free ElevenLabs API key → sponsored

Parameters

Name	In	Type	Required	Description
page_size	query	integer	No	How many agent conversation tickets to return. Can not exceed 100.
status	query	string	No	Filter tickets by status.
assignee_user_id	query	string	No	Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.
cursor	query	string	No	Used for fetching next page. Cursor is returned in the response.

Response 200 OK

{
  "agent_conversation_tickets": [
    {
      "agentqa_ticket_id": "string",
      "workspace_id": "string",
      "owner_user_id": "string",
      "agent_id": "string",
      "needs_clustering": true,
      "issue_type": "knowledge_gap",
      "labels": [
        "string"
      ],
      "conversation_ids": [
        "string"
      ],
      "first_seen_unix_secs": 0,
      "last_seen_unix_secs": 0,
      "qa_comment": "string",
      "ticket_comments": [
        {
          "comment": "string",
          "created_at_unix_secs": 0,
          "owner_user_id": "string"
        }
      ],
      "turn_comments": [
        {
          "turn_index": 0,
          "comment": "string",
          "created_at_unix_secs": 0,
          "owner_user_id": "string"
        }
      ],
      "status": "open",
      "source": "qa",
      "assignee_user_id": "string",
      "created_at_unix_secs": 0,
      "updated_at_unix_secs": 0
    }
  ],
  "next_cursor": "string",
  "has_more": true
}