curl -X PATCH 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa-ticket-id' \
  -H "xi-api-key: $ELEVENLABS_API_KEY" \
  -H 'Content-Type: application/json' \
  -d '{
  "status": "open",
  "assignee_user_id": "string"
}'

# PATCH /v1/convai/triage-tickets/{agentqa_ticket_id} (ElevenLabs API)
Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-09-03

> Update Agent Conversation Ticket

## Critical Gotchas
* Authentication uses the non-standard `xi-api-key` header, not `Authorization: Bearer`. Sending a Bearer token returns HTTP 401.
* Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (`--output speech.mp3`) rather than parsing it.

## cURL
curl -X PATCH 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa-ticket-id' \
  -H "xi-api-key: $ELEVENLABS_API_KEY" \
  -H 'Content-Type: application/json' \
  -d '{"status":"open","assignee_user_id":"string"}'

## Parameters
| Name | In | Type | Required | Description |
| :--- | :--- | :--- | :--- | :--- |
| agentqa_ticket_id | path | string | Yes | path parameter agentqa_ticket_id. |
| status | body | string | No | If provided, updates the ticket status. Omit to leave unc... |
| assignee_user_id | body | string | No | If provided, updates who is responsible for resolving thi... |

## Response (200 OK)
{"agentqa_ticket_id":"string","workspace_id":"string"}

---
Need an API key? Get one at https://elevenlabs.io/app/sign-up

PATCH

/v1/convai/triage-tickets/{agentqa_ticket_id}

ElevenLabs API

Update Agent Conversation Ticket

Base URL: https://api.elevenlabs.io
Auth: xi-api-key: <ELEVENLABS_API_KEY>
Last verified: 2026-09-03 · upstream hash matched

Actions

Agents: curl -H "Accept: text/markdown" this URL
→ 218 tokens · Vary: Accept

Critical gotchas

Authentication uses the non-standard xi-api-key header, not Authorization: Bearer. Sending a Bearer token returns HTTP 401.

Text-to-speech responses are raw binary audio, not JSON. Write the body to a file (--output speech.mp3) rather than parsing it.

cURL

curl -X PATCH 'https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa-ticket-id' \  -H "xi-api-key: $ELEVENLABS_API_KEY" \  -H 'Content-Type: application/json' \  -d '{  "status": "open",  "assignee_user_id": "string"}'

Get a free ElevenLabs API key → sponsored

Parameters

Name	In	Type	Required	Description
agentqa_ticket_id	path	string	Yes	path parameter agentqa_ticket_id.
status	body	string	No	If provided, updates the ticket status. Omit to leave unchanged.
assignee_user_id	body	string	No	If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

Response 200 OK

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 0,
  "last_seen_unix_secs": 0,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 0,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 0,
      "comment": "string",
      "created_at_unix_secs": 0,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 0,
  "updated_at_unix_secs": 0
}